Citygreen™ warrants to the original purchaser of its Citygreen Stratacell™ SC250 product (“product”) and Stratavault™ SV400 product (“product”) that at the date of purchase such product will be of merchantable quality, and perform to Citygreen’s written specifications for the Product for a period of 20 years when the product is installed and used as specifically provided for in the Citygreen installation guidelines for the Product.

This warranty does not apply to normal wear and tear of the product, nor does this warranty apply to the extent that any failure of the Product to comply with any part of the warranty is caused by abuse, misuse, mishandling, improper assembly, unauthorized alterations or modifications to the product, accident, lack of reasonable care of the Product, or failure to install the Product in accordance with Citygreen’s specifications, instructions, manuals and other written material made available to the purchaser of the Product.

For the avoidance of doubt, authorized alterations or modifications to the Product mean the cutting of lateral members of the Product only and provided that such alterations or modifications to the lateral members of the Product have been clearly recorded and documented in Citygreen’s Smart Certify QA system (Smart Certify) and subsequently approved by Citygreen via Smart Certify.

This warranty does not apply to events and conditions beyond the control of Citygreen, including, without limitation, ground subsidence and/or settlement, earthquakes, floods, fire, and other natural events, actions of third parties, acts of God and/or Force Majeure.

In the event of a breach of this warranty, Citygreen will provide a replacement Product. Citygreen will not be liable for incidental costs, including, without limitation, removal of the original Product, delivery, installation of the replacement Product, associated labor and equipment costs, and the cost of, and incidental to, other materials and expenses not covered by this warranty.

Citygreen makes no other warranties, express or implied unless the exclusion of such warranties is prohibited by statute. Citygreen shall not be responsible, either in tort or in contract, for any direct, indirect or consequential damages, loss of profits, loss of revenue, loss of use, or any breach of any express or implied warranty, except where such warranty cannot be excluded by statute.

Download PDF version of this warranty.

“Great customer service, quick response times and a very in depth QA system with constant support.”

- Laura Wiesenekker, Project Engineer, Densford Civil -

“Citygreen is a very professional  business, and I found everything was great in terms of deliveries, product supply and information. It was all forthcoming and helped us to complete the project.”

- Keith Burns, Architect/Designer, Keith Burns Architect -

“Citygreen offered training and invaluable technical assistance during the works.”

- James Callan, Estimating Manager, Complex Co Pty Ltd -

“Our experience, in working with a Citygreen Design Studio was second to none. We found responses from the design studio to be very timely, and technically thorough. We went backwards and forwards a number of times, looking at different iterations of the design and, nothing was too much trouble to examine and explore different possibilities. I would highly recommend the Citygreen Design Studio to any future client considering using your services.”

- Sandra Smith, Principal Landscape Architect, City Of Monash -

“We are big on compliance on all projects, and the fact that their SmartCertify cloud platform covers all bases, and supports their 20 year warranties, is critical – especially that these pits are being installed under roadways and footpaths.”

- Johny Purkaystha, Civil Program Engineer, Central Coast Council -

"I reviewed all the previous projects that we have installed in the past couple years using your product and I can happily report back that we have 0% mortality in the soil cells, which is incredible!"

- Brendan Wilton, CEO, Trim Landscaping, Bedford, Canada -